Dead iphone - Inspiration - New iphone

The iphone has been my favorite gadget since I got into electronic toys, not only because is so cool and trendy but because it's a great work tool, you have everything you need in one single device but the bad part is that I do not like any protective case made for it, the iPhone is so beautiful and cool that covering it with a case is like taking it down to an inferior level of beauty, so I decided to carry it around without any case at all. As a result it got really messed up because it seemed like my iphone liked the whole "Free Fall Experience" and after many accidents it finally died. I have to say though that the iPhone is more resistant than I thought, it really took several horrible drops to get ruined and I though that Apple would never give me a replacement because the damage had been completely my fault and I had already set my mind to buy a new one without even bothering to try appealing to Apple's warranty but around the same days I happen to read Heather Palacios' blog and she had just published a post about how great her Apple's customer support experience was, she got a new iphone at no charge even though the damage had been all her fault! I got inspired by that and setup and appointment at the Apple store and it took about 3 minutes before the "Mac Genius" handed me a brand new iPhone!!! I saved more than $400 thanks to Heather Palacios and the power of blogging.

3 comments:

Anonymous said...

Same thing happened to me! Apple has a great customer support!

Anonymous said...

Great story, I love my iphone!

Anonymous said...

get a Zune! the iphone sucks !!!!! yaw rite! just kidding!